Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We currently deliver to all major cities in Australia. The freight cost for a water tank is $900. While smaller parts use Australia post and are based on the weight of the product.

Which payment methods are accepted in the Online Shop?

We currently accept PayPal and credit card payments made online via our website using the secure online payment gateway, Stripe.

How secure is shopping in the Online Shop? Is my data protected?

Our website is secured with an encrypted SSL certificate meaning all transactions are safe. We use premium and secure payment gateways – Stripe and PayPal – world leaders in online payment.

What exactly happens after ordering?

Once you have purchased your tank or parts you will be notified via email. You will then be notified when your item is shipped. Items are generally shipped within 3-5 working days.

Do I receive an invoice for my order?

After placing an order you will be emailed an invoice and you will also be notified when the order is shipped and the estimated time of arrival.

Contact Us

Phone 1800 032 153
Fax +61 3 9305 4846
Email sales@polyweld.com.au

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